TUFF Equipment Services
With trained and experienced service technicians at our Full Service locations across the Midwest, TUFF stands ready to meet all your equipment services needs. Be it our comprehensive Customer Support Agreements to our overall Parts and Service capabilities TUFF’s Product Support services are prepared to service your equipment needs with an ever changing market. See below for detail for all our service offerings and give us a call.
• Parts Drop
• Online or Phone 24/7 Ordering at the Parts Store
• Used Parts
• Maintenance Supplies & Attachments
With trained and experienced service technicians at our Full Service locations, TUFF stands ready to meet all your equipment needs. Be it our comprehensive Customer Support Agreements to our overall Parts and Service capabilities TUFF’s Product Support services are prepared to service your equipment needs with an ever changing market.
Specially trained and highly qualified field technicians are available 24 hours a day for emergency repairs. TUFF has fully equipped service trucks with cranes, air compressors, diagnostic and repair tooling for accurate troubleshooting and fast on site repairs.
Custom Track Service
TUFF’s Custom Track Service is designed specifically for track-type machine owners. CTS inspections include a complete inspection with a report advising when maintenance should be performed. To speed undercarriage repair, TUFF has exchange rollers and idlers available for select models as well as a complete inventory of new undercarriage components.
Product Support Reps
TUFF has highly trained Product Support Representatives traveling from Chicago to Nashville providing consultation for parts, repair options and programs that best fit individual needs and reduce operating costs.
Technical Analysis is a machine inspection program that helps spot minor problems before they can become major repairs. Technical Analysis are complete and thorough, yet can be performed quickly and easily in the shop or field.
Fluid Analysis / SOS
Scheduled OIl Sampling identifies abnormal wear on specific components by determining the amounts of various wear particles in the oil. Other tests measure viscosity and detect fuel, water, and anti-freeze dilution.
Maint. & Operator Training
TUFF offers maintenance and operator training to keep operating costs down. These programs will help you analyze your maintenance and operating practices and identify procedures that result in improved efficiency and machine availability.
Certified Machine Rebuild
Many times an older machine contains a second life waiting to be revived. Our shops can provide a frame-up rebuild that starts with a thorough inspection and ends with a like new machine with a new machine warranty, for a fraction of the price of new.
Tooling & Technical Data
Diagnostic and special tooling is utilized to troubleshoot and check repairs. A complete library of service information is continually updated to provide the latest factory improvements and service procedures.
TUFF maintains one of the largest rental fleets in the Midwest. From wheel loaders to loader backhoes, generator sets to light plants, “TUFF Jobs Require TUFF Equipment” for your short and long term rental needs.
Complete Hydraulic Service
Complete Hydraulic Service repairs hydraulic cylinders, pumps, motors and valves for all types of mobile and earthmoving equipment as well as industrial components. Each unit is tested to assure it meets original factory specifications. Complete Hydraulic Service offers 24/7 coverage, no charge for pick-up, delivery and inspection. We also offer mobile line boring and extensive in-house welding and machining capabilities including repair of equalizer bars, pivot shafts, final drive hubs, etc.
Customer Support Agreements help our customers achieve the lowest owning and operating costs throughout the life of machine ownership. A CSA can be any agreement between TUFF and you, our customer, to support your operation. Common types of agreements include Inspection Agreements, Preventive or Planned Maintenance Agreements, Custom Hydraulic Service, or Total Maintenance & Repair Agreements. With a fleet of specialized lube trucks and centralized scheduling and dispatching TUFF is prepared to support all your maintenance needs.
Our engine repair options are designed to reduce cost and downtime by repairing before failure. Many models can be overhauled either in-frame or out-of-frame, depending on the extent of the repair required. They are supported by OEM remanufactucred components program and parts reusability guidelines.
Drive Train Repair
Our drive train repair options include routine preventive maintenance, and before failure overhauls on transmissions, torque converters, final drives, differentials, and brakes.